Team Inbox
One live inbox for your AI and your team
Your team sees every conversation the AI is having, on WhatsApp and web chat, and can step in at any moment. The AI never talks over a person.
Key features
Needs-attention view. Filter by channel, awaiting reply, AI paused, delivery failed, follow-up scheduled or hot leads only.
Automatic handover. Any human reply pauses the AI for that chat, for 4 hours by default. Replies from the inbox, your CRM or the WhatsApp Business app all count.
Pause and resume. Pause the AI on one chat from 1 minute to 7 days, with a note like "on the phone with her".
Reply like a pro. Text with up to 4 files, approved templates any time, product cards and WhatsApp forms, straight from the composer.
Honest delivery status: sending, sent, delivered, read or failed.
Customer side panel: lead stage, owner, next action, follow-up progress, forms, tool calls and call recordings.
Call from the inbox. Call the customer yourself from the browser, or start an AI call.
Block and moderation for abusive users.
FAQ
Will the AI interrupt my staff?
No. Any human reply pauses the AI on that chat.
Can I see why a message wasn't answered?
Yes. The "Why?" link explains it.
See TickTack answer your own customers' questions.
Book a demo and we'll set up a test AI agent with your own menu, brochure or price list.