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TickTack for E-commerce

TickTack for E-commerce: sell more on WhatsApp

For D2C brands, online stores and retailers in the UAE. An AI shopping assistant on WhatsApp and your website answers shoppers, sends products, follows up and records every order.

1

The challenge

  • Shoppers ask about size, delivery time, COD and returns before they buy, and leave when nobody answers.

  • Carts are abandoned with no follow-up.

  • Broadcasts go out with no idea which one made money.

How TickTack helps

  • Sell

    AI shopping assistant 24/7 on WhatsApp and web; native WhatsApp product cards; catalog and cart; size, COD, shipping and returns answers; order and return tools

  • Support

    Shared inbox; customer profiles with memory; WhatsApp forms for returns and exchanges; live order status and shipment tracking through your store's API

  • Grow

    Every shopper becomes a lead; follow-up sequences for abandoned carts, post-purchase and size help; campaigns to saved audiences

  • Measure

    Orders credited to campaigns; revenue, cost and ROI per campaign; top intents and unhappy customers

  • Connect

    Free WooCommerce plugin; web chat widget; API and webhooks for any store or ERP

Key use cases

  • Product discovery. "Do you have this abaya in black, size M?" The AI sends matching product cards from your catalog. Only in-stock, approved items are sent.

  • Cart and order. Customers add to cart in WhatsApp. The order lands in WooCommerce as Pending payment, and the lead moves to Qualified.

  • Where is my order? The AI calls your store's order-status and tracking tools and replies with live data.

  • Returns and exchanges. A WhatsApp form collects order number, reason and photos. Actions are confirmed with the customer before running.

  • Abandoned cart recovery. Timed nudges with product cards stop the moment the shopper replies or orders.

  • Seasonal campaigns. White Friday, Dubai Shopping Festival, Ramadan and Eid collections, with budget caps and revenue tracking.

  • Bulk and gifting enquiries are flagged as Hot leads and emailed to your sales team.

Platform

FAQ

Can customers pay inside WhatsApp?

TickTack takes the order (cart). Payment and delivery run through your store or ERP.

Do you work with Shopify?

WooCommerce has a ready plugin. Other platforms connect through API and webhooks.

Can I see which campaign made money?

Yes. Orders are credited to campaigns automatically, with ROI per campaign.

Turn WhatsApp into your best sales channel.

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