Platform
Everything you need to sell and support on WhatsApp, in one platform
TickTack brings your AI agent, your team and your sales pipeline together. Customers talk to you on WhatsApp, your website or a call. TickTack answers, records, follows up and reports, and your team steps in only where it adds value.
The TickTack platform at a glance
Talk to customers
AI Agent · Knowledge Base · AI Tools · Team Inbox · Website Chat · Voice AI and WhatsApp Calling
Convert and follow up
Leads and Pipeline · Follow-up Sequences · Automations · WhatsApp Forms · Email alerts · People (one customer across channels)
Sell and market
WhatsApp Catalog and Shop · WooCommerce · Campaigns · Audiences · Templates · Facebook and Instagram Lead Ads
Measure
Overview dashboard · Conversation Analytics · Campaign ROI · Call Recording Analysis · Usage
Extend
ERP / CRM integrations · API and webhooks · In-App AI Copilot · Files
Manage
Team and Roles · Multi-branch · Bring your own AI key · White-label
Core ideas
Outlets. Each branch, location or brand has its own WhatsApp number, AI, inbox, leads and reports. Switch between them from the top bar.
One AI, every channel. The same assistant, with the same instructions, knowledge and tools, answers WhatsApp, web chat and voice.
One lead per customer. Whatever channel a person uses, it builds one record for that person.
Human in the loop. Staff can take over any chat at any time.
Meta-official. WhatsApp runs on Meta's official WhatsApp Business Cloud API.
Feature highlights
- AI AgentAnswers from your own documents and never invents prices
- WhatsApp Business APIThe official WhatsApp Business API, set up in minutes
- Email automation and alertsThe right person hears about the right lead
- Team InboxWhatsApp and web chats in one live inbox, with one-click handover
- Leads and PipelineA built-in CRM that fills itself
- Follow-ups and Automations"When this happens, do this", with no code
- WhatsApp CampaignsSafe broadcasts with budget caps and ROI
- WhatsApp FormsBookings and sign-ups inside the chat
- WhatsApp Catalog and ShopCustomers browse and order in WhatsApp
- Voice AI and CallingThe AI answers and makes WhatsApp calls
- Call Recording AnalysisEvery sales call transcribed, scored and turned into a lead
- Website ChatYour WhatsApp AI, now on your website
- Lead AdsReply to every ad lead on WhatsApp in seconds
- Analytics and ROIKnow what customers want and what your marketing earns
- IntegrationsERP, CRM, booking system, WooCommerce, API
- In-App AI CopilotAn AI copilot inside your own software
- SecurityBuilt to keep your customers' data and your number safe
See TickTack answer your own customers' questions.
Book a demo and we'll set up a test AI agent with your own menu, brochure or price list.