AI Agent
An AI agent that knows your business and sticks to the facts
Your TickTack agent replies in seconds, at any hour, in your brand's voice. It answers from your documents, uses your systems to get things done, and checks every reply before it is sent.
Set it up without writing a prompt
A structured builder covers everything the agent needs to know:
Identity: agent name, business name, role and an "about us".
Personality: tone (Professional, Friendly, Casual, Luxury, Energetic, Concise or Formal), reply length, emoji use, and whether to ask one question at a time.
Responsibilities and restrictions: what it should do, and what it must never do, such as "Never offer discounts without approval".
Business rules: what to collect before a booking, booking and cancellation policies, and when to bring in a human.
Already have a prompt? Import it with AI and TickTack turns it into the builder. Prefer free text? That works too.
Accurate and safe by design
Scope guard. The agent declines questions outside your business. Replies are checked against your own material, and a reply that invents prices or facts is replaced with a safe fallback.
Confirm before acting. Required details are checked before any action, and actions are confirmed before success is reported.
Moderation. Abusive messages get one warning, then the customer is blocked automatically.
"Why didn't the AI reply?" Every silence has a reason you can see in one click.
Conversations that feel human
Memory. The agent keeps a running summary of each customer, so returning customers don't repeat themselves.
Natural pacing. Long answers are split into up to 3 chat bubbles with a typing indicator.
Understands images and attachments that customers send.
Ad-aware. When a chat starts from a Facebook or Instagram ad, the agent knows which one and picks up from it.
A knowledge base the AI actually reads
Upload PDFs, Word files, spreadsheets (CSV), images and web pages, or paste up to 500,000 characters of text.
Optional OCR reads scanned pages and photos.
Test with "What would the AI find?" to see exactly which passages answer a question.
Reading is not sending. Internal price sheets are read, never sent, unless you mark a file as sendable.
Tools that get work done
The agent can check availability, look up an order, book a viewing or email a manager, by connecting to your systems with no code:
HTTP request to any web service, such as your booking engine, PMS or ERP.
Webhook to Zapier, Make, n8n or your own system.
Email through your own mail server or providers like SendGrid, Postmark or Resend.
MCP server tools.
Create a tool by pasting a cURL command, importing an OpenAPI spec, or describing it in one sentence.
Every call is logged. Turn on "Confirm with the customer before running" for anything that changes data.
Test before customers see it
Replay a real customer conversation against your new setup and see what the AI would say. Nothing is sent. Every saved version is kept, and you can restore any of them.
Choose your AI model
Use TickTack's built-in AI or bring your own key from Gemini, Grok, OpenAI or any OpenAI-compatible provider. Test response time and tool use before you switch. Your key is stored encrypted and never shown again.
FAQ
Will the AI make up prices or facts?
With the scope guard on, replies are checked against your own material. A reply that invents facts is replaced with a safe fallback.
Does it reply in Arabic?
The AI model can reply in the customer's language.
Can I test before going live?
Yes. "Test a conversation" shows exactly what the AI would reply, without sending anything.
What if I make a mistake in the setup?
Every version is saved. Compare and restore any earlier one in a click.