Follow-ups and Automations
Follow up on every lead, automatically and politely
Most enquiries are lost because nobody followed up. TickTack sequences chase quiet leads. Automations react the moment something happens.
Sequences and automations
Starts when
- Sequences
- a customer goes quiet
- Automations
- something happens: keyword, intent, new lead, stage change, order, form, or your own system
Stops when
- Sequences
- the customer replies or the goal is met
- Automations
- its steps finish, or on reply if you choose
Best for
- Sequences
- chasing silent leads
- Automations
- instant responses and back-office workflows
Follow-up sequences
Ready-made templates for New Enquiry, Site Visit and Quote Follow-up, or let the AI draft a complete sequence from your material.
Up to 50 steps: AI-written messages, fixed messages, product cards, files or WhatsApp forms.
Respectful by design: quiet hours by time zone, minimum gaps, daily caps and banned words. Follow-ups wait while staff are handling the chat.
When a human should step in, the lead is marked Hot and your team is notified.
Analytics show reply rate by message type and by attempt number.
Automations
Triggers: a keyword, an intent the AI understands ("asks for the price list"), a first message, a new lead, a stage change, a catalog order, a form submission, or a call from your own system.
Steps: message the customer, read details with AI, call an API or tool, send an email, update the lead, assign round-robin, start a sequence, hand to a person, wait for a reply.
Safe by design: respects the 24-hour window and human handover, never loops, never runs a step twice. Test what each step would send before going live.
Example: A customer types "price". TickTack sends the brochure and photos, asks a qualifying question, emails the sales team and logs the enquiry in your CRM.
FAQ
Will customers get spammed?
No. Quiet hours, gaps and daily caps apply, and follow-ups stop on reply.
Can I test without messaging a customer?
Yes. Both sequences and automations have a test mode.
See TickTack answer your own customers' questions.
Book a demo and we'll set up a test AI agent with your own menu, brochure or price list.