TickTack for Hospitality
TickTack for Hospitality: every guest enquiry answered, day or night
For hotels, resorts, restaurants, cafés, banquet halls and event venues across the UAE. Your AI concierge answers on WhatsApp, your website and calls, and your reservations and sales teams take over when it counts.
The challenge
Guests ask the same questions all day: rates, availability, check-in time, parking, menus, kids' policy.
Wedding and corporate event enquiries arrive at night and on weekends, and go cold by morning.
Enquiries are split across the front desk phone, sales managers' personal WhatsApp and OTA messages.
Nobody follows up after sending the banquet package.
How TickTack helps
Answer FAQs 24/7 in your brand tone
AI Agent trained on fact sheets, menus, packages and policies, with a "Luxury" or "Friendly" tone
Never quote the wrong rate
Scope guard. The AI can be told never to quote a final price and to offer a call or site visit instead
Table, room and event requests
WhatsApp Forms for date, guests, occasion and special requests; booking tools connected to your reservation system or PMS
Capture event leads
Every enquiry becomes a lead with event date, guest count, budget and occasion pulled from the chat
Alert the right team
Email the reservations desk or banquet sales manager the moment a hot lead or large booking arrives
Follow up after the quote
Quote Follow-up and Site Visit sequences that stop when the guest replies or books
Send menus, brochures and photos
Files library with "when should the AI send it?" guidance
Promote offers
Compliant WhatsApp campaigns for Ramadan iftars, Eid brunches, NYE galas and staycation deals, with ROI
Multi-property groups
One login for every hotel, restaurant or outlet, each with its own number, AI and reports
Example conversation
Behind the scenes: a Hot lead is created with date, guest count and menu preference. The events manager gets an email. A site-visit follow-up starts if the guest goes quiet.
Today
Works with your systems
Connect your PMS, booking engine, banquet software or CRM through webhooks and API. Send booking confirmations from your system on WhatsApp as a named staff member.
Platform
- AI AgentAnswers from your own documents and never invents prices
- WhatsApp FormsBookings and sign-ups inside the chat
- Leads and PipelineA built-in CRM that fills itself
- Email automation and alertsThe right person hears about the right lead
- Follow-ups and Automations"When this happens, do this", with no code
FAQ
Can the AI take bookings?
Yes. Connect your reservation or booking system as a tool, or capture requests with a WhatsApp form for your team to confirm.
Will it promise rates we can't honour?
No. You set restrictions such as "never quote a final price", and the scope guard checks replies against your material.
Can our staff still reply from the phone?
Yes. With coexistence, replies from the WhatsApp Business app pause the AI automatically.